Innovation in TransitJim Haring, Chief Information Officer
While public transportation is a stable industry, it is ripe for innovation. In some new engagements, we find technology that is perhaps 10 or 15 years behind the industry. The industry is still very manual and paper intensive, but innovation can be applied to streamline operations and improve results.
For example, reducing friction – anything that makes the process of transit more cumbersome or difficult. We want to reduce friction for the operator and for the riders and everyone that participates. We want a seamless operation where the focus is on rider experience and safety.
One current example of innovation at MV is that we recently introduced the use of mixed reality technology that will provide faster, and more effective equipment installation and maintenance. We’re also excited to begin using Artificial Intelligence to read handwritten papers and convert them into digital machine code.
But mostly we believe in applying innovation to solve problems. Innovation at MV is not always some form of advanced technology. Many times, it’s simply the way we drive standards or train our employees or move key components around in an operation. The thing we’re most adamant about in innovation is that it always be applied to real problems on the ground to improve the way people do their jobs every day.
MV has been particularly successful in driving innovation in two ways. The first is that we co-innovate with our clients as they often have good ideas about innovation. Second, we listen to the teams on the ground. We believe in innovation that comes from the ground up where we hear about problems in operations, we work to solve them in real-time.
Ultimately, our innovation efforts benefit our transit agency customers’ riders by providing new service choices, safer rides, more reliable on-time performance, and more efficient operations.